PLEASE READ

Reg Barber tampers are made-to-measure in Canada 🇨🇦. The time we take crafting and preparing your tamper is what makes them special. Each handle and base is re-measured, inspected, assembled, polished and packaged prior to shipping. Bases must often be made to your exact specifications.

Questions?
We're happy to help. You can reach us at martha@regbarber.com.

SHIPPING

Order Fulfillment:
We ship once per week, typically on Fridays. Most in-stock orders will ship within two weeks. If your base needs to be custom fabricated, the wait can be a bit longer. We'll discuss timelines by email.

If you're in a rush, we will do our absolute best to expedite, although sometimes your order will incur a rush fee. Just email martha@regbarber.com. with your questions or order number.

🇺🇸🇨🇦 U.S. and Canadian Shipping Policy 🇺🇸🇨🇦
We offer flat-rate shipping and free shipping on qualifying orders within the contiguous United States (the lower 48 states) and Canada.

Orders shipping to Alaska, Hawaii, U.S. Territories (like Puerto Rico), or APO/FPO military addresses may incur additional shipping charges. If this applies to your order, we’ll reach out before shipping to confirm any extra cost.

🌍 International Shipping Policy 🌍
Shopify does not always provide the best rates for international shipments. We use a shipping aggregator that sometimes provides better rates through additional carriers. We'll always double-check rates and will reach out if there's a better option available.

Questions?
You can reach us at martha@regbarber.com.

CUSTOMS AND DUTIES

Any duties, taxes, tariffs and fees due upon the importation of our tampers are the responsibility of the recipient.

🇺🇸 US Customers 🇺🇸
Our espresso tampers are manufactured and finished in Canada and generally qualify for duty-free entry under the United States–Mexico–Canada Agreement (USMCA).

Furthermore, they are classified outside the scope of U.S. Section 232 steel and aluminum tariffs.

That said, the U.S. tariff environment is dynamic and, at times, inconsistently applied at the border.

While we take great care to maximize compliance with all applicable customs regulations, final assessment decisions are made by customs authorities and are outside of our control.

As a result, we cannot guarantee that duties or fees will not be assessed upon importation and are your responsibility.

Questions?
You can reach us at martha@regbarber.com.

RETURNS

Because we are a made-to-measure company, we do not generally accept returns. Indeed, we haven't had even a single return request in the last five years.

That being said, if you are not satisfied, we will work to make it right. For example, occasionally a customer orders the wrong size base, or the handle doesn't quite match their expectations. In the end, our customers are always delighted.

Naturally, we guarantee our craftsmanship against defects.

Questions?
You can reach us at martha@regbarber.com.