PLEASE READ

Reg Barber tampers are made-to-measure. The time we take crafting and preparing your tamper is what makes them special. Each handle and base is re-measured, inspected, assembled, polished and packaged prior to shipping. Bases must often be made to your exact specifications.

Questions before ordering? We're happy to help. You can reach us at martha@regbarber.com.

SHIPPING

Order Fulfillment:
We ship on Wednesdays and Fridays. Most in-stock orders will ship within two weeks. Often less. If your base needs to be custom fabricated, the wait can be longer. We'll discuss timelines by email.

If you're in a rush, we will do our absolute best to expedite, although sometimes your order will incur a rush fee. Just email martha@regbarber.com. with your questions or order number.

🇺🇸 U.S. Shipping Policy 🇺🇸
We offer flat-rate shipping and free shipping on qualifying orders within the contiguous United States (the lower 48 states).

Orders shipping to Alaska, Hawaii, U.S. Territories (like Puerto Rico), or APO/FPO military addresses may incur additional shipping charges. If this applies to your order, we’ll reach out before shipping to confirm any extra cost.

🌍 International Shipping Policy 🌍
Shopify does not always provide the best rates for international shipments. We use a shipping aggregator that sometimes provides better rates through additional carriers. We'll always double-check rates and will reach out if there's a better option available.

Questions?
You can reach us at martha@regbarber.com.

CUSTOMS AND DUTIES

🇺🇸 Fear Not US Customers! 🇺🇸
Because our espresso tampers are made entirely in Canada, they qualify for duty-free entry under the United States-Mexico-Canada Agreement (USMCA). This means you shouldn’t have to pay any additional taxes or import duties when your order arrives.

If a courier mistakenly requires payment, save the receipt and reach out to us—we’ll help resolve it quickly.

🌍 International Customers 🌍
Any duties and taxes due upon the importation of our tampers are the responsibility of the recipient.

Questions?
You can reach us at martha@regbarber.com.

RETURNS

Because we are a made-to-measure company, we do not generally accept returns. Indeed, we haven't had even a single return request in the last five years.

That being said, if you are not satisfied, we will work to make it right. For example, occasionally a customer orders the wrong size base, or the handle doesn't quite match their expectations. In the end, our customers are always delighted.

Naturally, we guarantee our craftsmanship against defects.

Questions?
You can reach us at martha@regbarber.com.